Contact Us
Get in touch with our team. We're here to help with any questions about our OCR services.
Send us a Message
Direct Contact
Email Support
help@support.pdfparse.net
We typically respond within 24 hours
Common Topics
Technical Issues
OCR processing problems, upload errors, API issues
Billing & Refunds
Subscription questions, credit usage, refund requests
General Support
Account help, feature questions, getting started
Response Times
Technical Issues
4-8 hours
Priority support
Billing Questions
12-24 hours
Business days
General Inquiries
24-48 hours
Business days
Before You Contact Us
To help us assist you faster, please include the following information when relevant:
- Your account email address
- Description of the issue you're experiencing
- Steps you've already tried to resolve the problem
- Screenshots or error messages (if applicable)
- Browser and operating system information (for technical issues)